Auto Solutions Connect Return and Refund Policy

We’re committed to ensuring you’re satisfied with your purchase. If you’re not happy with your order, we’re here to help.

We advise that customers inspect their order for any physical damage or wrong product delivery. You are advised to contact customer support immediately.

Returns

– Returns are accepted within 36 hours of delivery or pickup. 
– You must first contact our customer service immediately to report any issues.
– Items must be in their original packaging, unused, and in resalable condition.
– A 25% restocking fee applies to all returns, with a minimum fee of GHC 50.

Refund Options

– Refunds will be issued to the original payment method.
– Store credit is available upon request.

Conditions for Returns

– Damaged or defective items: We’ll cover return delivery costs and no restocking fee.
– Incorrect items: We’ll cover return delivery costs and no restocking fee.
– Buyer’s remorse or change of mind: Customer is responsible for return delivery costs.

Procedure for Returns

1. Contact our customer service team to get a Return Merchandise Authorization (RMA) number.
2. Provide proof of purchase, reason for return, and photos of the item (if requested).
3. Ship the item(s) back to us with the RMA number clearly marked on the package.

Exchanges

– Exchanges are allowed for items of equal or greater value.
– Customer pays for shipping on exchange orders.

Special Cases

– Custom orders: Non-refundable, except for manufacturer defects.
– Clearance items: Non-returnable.
– Some electrical items are non-returnable*.

Contact Us

For returns, refunds, or exchanges, contact us:

Auto Solutions Connect
Phone: [+233] 0557191274
Email: support@autosolutionsconnect.com

Changes to Policy

We reserve the right to modify this policy at any time. Changes apply to all purchases made after the effective date.